FAQ's

1. How can I contact you?

You can contact us by sending an email to serotonestore@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Can I get a refund?

Yes, we offer a 30-day return policy. If you are not satisfied with your purchase, you can request a refund within 30 days of receiving your item. Please refer to our refund policy for more details.

3. How long does it take to process a refund?

Once we have received and inspected your return, we will notify you of the approval status. If your refund is approved, it will be automatically processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

4. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, please inspect it upon delivery and contact us immediately. We will evaluate the issue and make it right by either replacing the item or providing a refund. Please refer to our refund policy for more information.

5. Can I return personalized or custom-made items?

Unfortunately, we do not accept returns for personalized or custom-made items. These items are specially made to your specifications and cannot be resold. Please ensure that all details are correct before placing your order.

6. Are sale items eligible for returns?

No, sale items are final sale and cannot be returned or refunded. We recommend reviewing the product description and specifications carefully before making a purchase.

7. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please note that additional customs fees, taxes, or duties may apply depending on your location. It is the responsibility of the customer to cover these fees.

8. How long does shipping take?

Shipping times may vary depending on your location and the shipping method chosen at checkout. Generally, orders are processed within 1-3 business days, and shipping can take an additional 7-14 business days. Please note that international orders may experience longer shipping times due to customs clearance.

9. Can I track my order?

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.

10. What should I do if I have a problem with my order?

If you have any issues or concerns regarding your order, please contact us immediately. We are here to assist you and ensure that you have a positive shopping experience with us.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To start a return or if you have any questions regarding a return, please contact us at serotonestore@gmail.com.

Please refer to our refund policy for more information on the return process, exceptions, and refund eligibility.